Privacy Policy

MED CAT YACHTS, S.L. (hereinafter, “MEDCAT”) strives to respect the privacy of users by implementing practices designed to protect the privacy of those using its website. We understand that information is the foundation of virtual relationships, and the responsible collection and use of it are crucial for users navigating our website to feel comfortable and protected.

This Privacy Policy governs the processing of personal data on the website https://medcatcharter.com/ (hereinafter, the “Website”) for which MED CAT YACHTS, S.L. is responsible.

 

1. Collection, processing, and use of personal data

In compliance with Regulation 2016/679 of the European Parliament and the Council of April 27, 2016, as well as Organic Law 3/2018 on Data Protection and Digital Rights, as the responsible party for the Website, MEDCAT informs all users providing or intending to provide their personal data that such data will be processed as part of MEDCAT’s registered processing activities.

 

2. Controller of personal data processing

Name: MED CAT YACHTS, S.L.

Address: El Far 2 Building, Calle Madrid, 4, premises 4 and 5 (07820) Sant Antoni Portmany

VAT ID: B55339261

Registered in the Commercial Register of Girona, Volume 3235, Folio 214, Sheet GI-65172

Contact email: info@medcatyachts.com

 

3. Purpose of processing personal data

MEDCAT will process the data of users of its Website for the following purposes:

Purpose

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1. Carry out the development, fulfillment, and execution of the rental contract you have contracted with us on the Platform.

This purpose includes the processing of your data to:

  • Contact you regarding updates or informational communications related to the functionalities, products, or services contracted, including sending quality surveys about the products or services provided.

  • Manage the payment of contracted services, regardless of the payment method used.

  • Activate necessary mechanisms to prevent and detect misuse of the Platform, for example, during the subscription and return process, as well as potential fraud against you and/or us.

  • Manage possible changes or returns once a subscription has been made and handle information requests.

  • For billing purposes and to provide you with the corresponding invoices.

  • Ensure your use of other features or services to the extent they are available.

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2. Attend to requests or inquiries made through communication and customer service channels.

We only process the personal data strictly necessary to manage or resolve your request or inquiry.

3. For marketing purposes

This purpose includes the processing of your data to:

  • Personalize the services we offer you and make recommendations based on your interaction with us on the Platform and the analysis of your user profile (for example, based on your browsing history and subscription).

  • Show you internet advertising that you may see when browsing websites and apps, for example, on social networks. The advertising you see may be displayed randomly, but at other times, it may be related to your preferences and browsing.

  • Carry out promotional actions. By participating in a promotional action, you expressly authorize us to process the data you provide us based on each promotional action and communicate them through various means such as social networks or on the Platform. In each promotional action in which you participate, you will have the legal basis available where we will provide more detailed information about the processing of your data.
 

4. Usability and quality analysis

  

If you access our Platform, we inform you that we will process your navigation data for analytical and statistical purposes, i.e., to understand how users interact with our Platform and the actions we can take to make improvements.

Likewise, we occasionally carry out quality actions and surveys aimed at knowing the satisfaction level of our customers and users and identifying areas where we can improve.

 

4. Legitimacy for the processing of your data

The legal basis that allows us to process your personal data also depends on the purpose for which we process it:

Purpose

Legitimacy

1. Carry out the development, fulfillment, and execution of the subscription contract.

The processing of your data is necessary for the execution of the service subscription contract that binds us with you.

It is possible that some data processing associated with the hiring process is activated only because you request it or authorize us, such as storing payment data for future contracts. 

We believe we have a legitimate interest in carrying out the necessary checks to detect and prevent possible fraud or misuse when using the Platform. We understand that processing this data is beneficial for all parties involved: for you, as it allows us to take measures to protect you against fraud attempts by third parties; for us, because it allows us to prevent misuse of the Platform.

2. Customer service

We believe we have a legitimate interest in addressing the requests or inquiries you make through various existing contact channels. We understand that processing this data is beneficial for you as it allows us to properly address and resolve the queries raised.

When you contact us, especially for the management of incidents related to your order or the service acquired through the Platform, the processing is necessary for the execution of the contract.

When your query is related to the exercise of the rights we inform you about below or with claims related to our services, what legitimizes us to process your data is the fulfillment of legal obligations on our part. 

4. Marketing

The legitimate basis for processing your data for marketing purposes is the consent you provide us, for example, when you agree to receive personalized information through various means, when you give your consent by configuring cookies or the privacy settings of your device, or when you accept the legal terms to participate in a promotional action.

We believe we have a legitimate interest because we understand that processing this data is also beneficial for you as it allows you to improve your user experience and access information according to your preferences.

5. Usability and quality analysis

We believe we have a legitimate interest in analyzing the usability of the Platform and the satisfaction level of the user as we understand that processing this data is also beneficial for you, as the purpose is to improve the user experience and offer a higher quality service.


 

5. How long do we keep your data?

The processing of data for the purposes described will be maintained for the time necessary to fulfill the purpose of their collection, as well as to comply with the legal obligations that may arise from the processing of the data, or as required by law.

 

6. Categories of data processed

In general, the data we will process includes:

  • Your identifying data: name, surname, contact details, country, phone, etc.

  • Economic and transactional information: payment or card data, information about orders, etc.

 

7. Will we share your data with third parties?

To fulfill the purposes indicated in this Privacy Policy, it is necessary to grant access to your personal data to third parties that support us in the services we offer, namely:

  • Financial entities.

  • Fraud detection and prevention entities. Service providers and service collaborators (professional pattern companies, etc.) with whom we have signed contracts for the processing of data as data processors to ensure a level of protection for your personal data in accordance with applicable regulations.

  • Marketing and advertising service providers and collaborators: mailing and hosting.

 

8. Rights of interested parties

As a user, you have the right to:

  • Right to information: Know if MEDCAT is processing your personal data.

  • Right of access: Access your personal data.

  • Right to rectification: Rectify your personal data if it is inaccurate or incomplete. MEDCAT considers the data provided by users through the corresponding form as valid, and therefore, assumes no responsibility for errors made at the time of providing them.

  • Right to erasure and to be forgotten: Erase your personal data when (i) the personal data are no longer necessary for the purposes for which they were collected; (ii) the data subject withdraws consent for processing, and there is no other legal basis for processing; (iii) the data subject objects to the processing, and there are no overriding legitimate grounds for continuing the processing; (iv) the personal data have been unlawfully processed; (v) the personal data must be erased to comply with a legal obligation established by EU law or Member State law; and (vi) the personal data were collected when the data subject was under 14 years of age.

  • Right to object: Object to the processing of data under certain circumstances and for reasons related to your particular situation. MEDCAT will stop processing the data, except for compelling legitimate reasons or for the exercise or defense of potential claims.

  • Right to data portability: Request the portability of data.

  • Right to limit processing: Withdraw the consents granted to MEDCAT and restrict the processing of your data.

  • Right not to be subject to individualized decisions: Request that decisions based solely on automated processing, including profiling, that have legal effects or significantly affect the data subject, not be taken.

 

Users may exercise their rights against MEDCAT at any time and free of charge. To do so, they must send a written communication specifying the right they are exercising along with an identity document (ID/NIE or passport) to the following address: El Far 2 Building, Calle Madrid, 4, premises 4 and 5 (07820) Sant Antoni Portmany, or by email to info@medcatyachts.com with the subject “MEDCAT Exercise of Rights.”

In addition to the above, interested parties can file a complaint with the Spanish Data Protection Agency if they believe that MEDCAT has violated their rights or has not satisfied their exercise of data protection rights. You can find the contact details on its website: https://www.aepd.es/es

 

9. Confidentiality

It is MEDCAT’s policy to protect the confidentiality and security of the information that may be obtained during its business activities. Information sent to MEDCAT through this Website or any form will be kept strictly confidential and treated in accordance with European or national legislation, as applicable, regarding the privacy of information.

 

10. Privacy Policy Update

MEDCAT reserves the right to change this privacy policy if deemed necessary. Check this page regularly if you want to stay informed of changes.

Last updated: 31/01/2024